I was introduced to BIEN Logistics by a mutual business contact. We had been let down regarding a shipment, and my contact thought BIEN might be able to help. To set this into context, we had a shipment due to leave Fuzhou, China, on the 20th (Friday) of the month, via airfreight; the consignment totaled 91 cartons of product. On the morning of the shipment, I was informed that there was no flight, our goods had been missed or left, and that there was no available way to ship before the 26th (six days late). This is the date by which delivery had to be made to my client.

Having a direct contact who is responsive, knowledgeable, and proactive has significantly improved my workflow. Jeff’s communication and assistance on every delivery we’ve handled together have been exceptional, and I truly appreciate the level of service he provides. I wanted you to know how much I value Jeff’s support and the positive impact he’s had on our projects.

I want to sincerely thank you again for ALL of your hard work the last few days. Despite the site situation(s), your team rocked it and made everything go smoothly. I am truly impressed with your team and organization and am very grateful for your partnership on this project. You have been an amazing partner to us this entire year – we hope to see you again soon!